Privacy Policy

1. Introduction

Pawsitive Adventures (“we”, “us”, or “our”) operates https://pawsitiveadventures.com.au. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights.

2. Information We Collect

We may collect the following personal information:

• Contact details: name, email address, phone number.
• Organisation details: school or organisation name.
• Enquiry content: the message you submit through our contact form.
• Technical data: IP address, browser type, pages visited, and time spent on the site (collected automatically via analytics tools).

We only collect information that is reasonably necessary for our services.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and service requests.
• Schedule and deliver therapy dog programs.
• Send relevant follow-up communications (you may opt out at any time).
• Improve our website and services through aggregated analytics.
• Comply with legal and regulatory obligations.

We will not use your information for purposes other than those stated without your consent.

4. Disclosure of Personal Information

We do not sell, trade, or rent your personal information. We may disclose it to:

• Service providers who assist us in operating our website (e.g., hosting, email delivery) — bound by confidentiality obligations.
• Law enforcement or regulators when required by law.

Some third-party tools (e.g., analytics) may transfer data overseas. Where this occurs, we take reasonable steps to ensure those parties comply with the APPs or equivalent protections.

5. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and collect analytics data. You can disable cookies through your browser settings; however, some features of the site may not function correctly.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 2 years unless you request earlier deletion.

8. Your Rights

Under the Privacy Act 1988 (Cth) you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your information (subject to legal obligations).
• Complain about a breach of the APPs.

To exercise any of these rights, contact us at jess@pawsitiveadventures.com.au. We will respond within 30 days.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or complaints, please contact:
Pawsitive Adventures
Email: jess@pawsitiveadventures.com.au
Website: https://pawsitiveadventures.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).